Ensure that all units have the necessary tools to work effectively.
Ensure all Operations staff is abreast of the Bank’s policies and procedures.
Ensure that all customers’ requests are treated promptly.
Ensure all staff attends to customers promptly and are always courteous.
Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers
Implement budget and cost control measures for the Bank
Provide and monitor all expense lines.
Render statutory returns to appropriate regulatory bodies.
Ensure proper documentation for all transactions and authorize transactions within approval limits.
Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
Ensure adherence to vault cash insurance limit.
Handling Bank’s correspondence with other banks to ensure excellence service.
Rendition of correspondence Bank’s statement to ensure correct postings
Ensure vault physical cash is equal to ledger at the close of each day.
Ensure vault is always shut and cash secured as stipulated.
Supervise the handling of accounts & clearing functions.
Oversee the activities of E-BUSINESS under customer service; Online Banking, issuance, blocking/unblocking of the different card products.
Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.
Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety
Monitor the financial targets of team members.
Ambiance of the Banking Hall.
Ensure team spirit.
Troubleshooting and resolving operations issues and conflicts.