Job Summary
We are looking to hire a suitable candidate to oversea operations activities of the Branch.
- Minimum Qualification: Degree
- Experience Level: Executive level
- Experience Length: 10 years
Job Description/Requirements
Responsibilities:
- Ensure that all units have the necessary tools to work effectively.
- Ensure all Operations staff is abreast of the Bank’s policies and procedures.
- Ensure that all customers’ requests are treated promptly.
- Ensure all staff attends to customers promptly and are always courteous.
- Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers
- Implement budget and cost control measures for the Bank
- Provide and monitor all expense lines.
- Render statutory returns to appropriate regulatory bodies.
- Ensure  proper  documentation for  all  transactions  and authorize transactions within approval limits.
- Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
- Ensure adherence to vault cash insurance limit.
- Handling Bank’s correspondence with other banks to ensure excellence service.
- Rendition of correspondence Bank’s statement to ensure correct postings
- Ensure vault physical cash is equal to ledger at the close of each day.
- Ensure vault is always shut and cash secured as stipulated.
- Supervise the handling of accounts & clearing functions.
- Oversee the activities of E-BUSINESS under customer service; Online Banking, issuance, blocking/unblocking of the different card products.
- Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.
- Ensure  maintenance  of  appropriate  confidentiality  and security of customer and transactional information and safety
- Monitor the financial targets of team members.
- Ambiance of the Banking Hall.
- Ensure team spirit.
- Troubleshooting and resolving operations issues and conflicts.
Competency:
- Knowledge of a Mortgage Bank’s operations/services/products.
- Knowledge of a Mortgage Bank’s policies and procedures.
- Knowledge of a Mortgage Bank’s sales/marketing strategy and policy.
- Knowledge of financial service channels.
- Knowledge of financial instruments
- Knowledge of customer needs across different segments such as income, geography, culture, demography and markets (Market segmentation and analysis).
- Knowledge of the retail banking market.
- Knowledge of the banking industry.
- Knowledge of the Mortgage Banking Industry.
- Knowledge of Fund Transfer, payment and collection systems.
Candidate Abilities & Personality Profile:
- Communication (Oral & Written)Skills
- Building effective teams
- Decision Making
- Delegation
- Diversity Management
- Influencing Skills
- Interpersonal skills
- Managing Relationships
- Multi-Tasking
- Presentation Skills
- Time Management
- Patience
- Attention to details
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