Call Center Agent

Customer Service & Support

Lagos

A premier organization established to provide end to end communication as an outbound and inbound communication service center is looking to hire a suitable candidate to fill this position

• Minimum Qualification: HND
• Experience Level: Mid level
• Experience Length: 3 years

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services, and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
• Collaborate with other call centre professionals to improve customer service.
• Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy
• Escalate customer complaints to the complaints team or management.
• Work in line with company KPI’s regarding call volume and service levels.

• Minimum academic qualification of HND/BSc degree in any discipline
• At least minimum of 3 years of working in customer service role, or in a call centre is required.

09 May, 2024