Customer Service Representative

Customer Service & Support

Nationwide

Gavice Logistics Limited stands as Nigeria's premier indigenous logistics enterprise, renowned for its unparalleled expertise in E-Commerce-tailored logistics, seamlessly driven by cutting-edge technology. We are recruiting a Customer Care representative to fill this position

• Minimum Qualification: HND
• Experience Level: Mid level
• Experience Length: 2 years

• Greet customers warmly and provide assistance with inquiries related to our services, including haulage, courier services, international delivery, and E-Commerce solutions.
• Educate customers about our services, pricing, and delivery options, ensuring clarity and satisfaction.
• Process transactions accurately and efficiently, including payments, package drop-offs, and order pickups.
• Verify customer identification and package details to ensure compliance with company policies and procedures.
• Supervise the maintenance of records of transactions and reconcile cash drawers at the end of the day.
• Actively promote our services to customers who walk in, encouraging additional sales and engagement.
• Participate in marketing campaigns or events organized by the company to drive customer acquisition and retention.
• Take responsibility for client’s satisfaction, ensuring that customers expectations are met.
• Develop evaluation and feedback analysis for Gavice Logistics Limited by reflecting customers reactions and identifying success and areas for improvement.
• Other responsibilities may be assigned by the supervisor.

• Prior experience in a customer-facing role, preferably in retail, or logistics.
• HND or equivalent; additional education or training in customer service or logistics is a plus.
• Must have completed NYSC

07 May, 2024