Front Desk Officer

Customer Service & Support

Lagos

We are looking for a Front Desk Officer who will be responsible for welcoming customers and maintaining good customer relations. You must be a self-starter and be comfortable discussing products or services over the phone as well as dealing with inquiries, complaints, and doubts.

• Minimum Qualification: HND
• Experience Level: Entry level
• Experience Length: 1 year

• Assisting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.
• Greet customers, respond to questions, and provide outstanding customer service
• Answer phone calls and messages about inquiries and handling complaints in a courteous, professional manner
• Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.
• Operate cash register, manage financial transactions, and balance cash book
• Proactively identify relevant stock required in the salon and retail shop and forward requisition requests to the salon on a timely basis
• Maintain accurate and updated records of salon transactions and activities
• Manage the arrangement, layout, and organization of the Salon and retail shop
• Develop service and product knowledge by consistently learning about salon services, product-vendor resource materials and attending training classes in order to communicate it to the customer
• Stay current with promotional events and sales
• Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO
• Perform other duties as assigned by the Salon Manager or CEO

• Minimum of HND/ Bachelor's degree in business administration, hospitality, or relevant field 
• 1+ year experience as a Receptionist, Customer Service Representative, or Front desk officer.
• Good Knowledge of Microsoft Office Tools and sales software.
• Ability to work as part of a team and take initiative
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Good organizational, verbal, and written communication skills
• Ability to recommend services and sell products to customers to meet their hair needs.
• Ability to handle challenging and sometimes emotional situations and customers
• Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Tuesdays)

02 May, 2024