Customer Care Representative

Customer Service & Support

Lagos

We are looking for a customer-oriented representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

• Minimum Qualification: Degree
• Experience Level: Entry level
• Experience Length: 1 year

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents.

• Minimum academic qualification of a BSc/ equivalent in any field
• Must have completed NYSC
• Male /female
• Experience in customer service

02 May, 2024