Telesales/Customer Service Representative

Customer Service & Support

Lagos

We seek to hire a suitable candidate to fill this position. A salesperson who can convince customers and close sales over the phone. We are currently seeking passionate individuals with a flair for sales and marketing to join our telesales. You will be responsible for calling our customers and persuading them to accept delivery of orders placed

• Minimum Qualification: Degree
• Experience Level: Entry level
• Experience Length: 2 years

• Initiate prompt and friendly contact with customers who have placed orders.
• Confirm the details of their order and delivery preferences.
• Address any questions, concerns, or objections customers may have.
• Send customer details to the delivery team for order dispatch.
• Follow up with the delivery agent and the customer via phone to ensure a swift and accurate delivery.
• Ensure the successful completion of each delivery.
• Report the delivery status and details promptly to the relevant teams.

• Minimum academic qualification of a Bachelor's degree in any related discipline.
• Minimum of 2 years of proven work experience.
• Excellent communication and interpersonal skills.
• Excellent sales skills
• Customer-centric mindset with a passion for providing outstanding service.
• Strong problem-solving abilities and a positive attitude.
• Ability to effectively address customer concerns and objections.
• Prior customer service or sales experience is a plus, especially in an E-commerce setting.

24 Apr, 2024