Senior Order Management Specialist

Supply Chain & Procurement

Lagos

Our client is looking to hire a suitable candidate to fill this position. This role is Office based (incl. Project Management)

• Minimum Qualification: Degree
• Experience Level: Mid level
• Experience Length: 3 years

• Set up order structure in PSD in alignment with contract conditions (CSS)
• Order entry
• Assess continuity between contract, CSS and PSD order
• Transfer material from new to used when necessary
• Process backorders in PSD with status updates to team
• Review and process excess with Logistics Manager
• Prepare invoice, print return ticket and advise sales on repair/replacement cost and obtain approval to invoice
• Short-term order management

• Complete job transfers and buyouts
• Delivery & return tickets
• CaRe assessment & billing preparation
• Scrap billing preparation
• Inventory taking
• Customer database maintenance
• Support logistics in PSD related tasks (ex. Consumption, new-toused, modification, repair bookings etc.)
• Basic project management (ex. Project closeout, jobsite material movements etc.)
• Advise internal and external customers on optimal billing models
• Coordinate with customers regarding deliveries and returns (Maintaining data accuracy in PSD and delivery calendar)
• Receive customer complaints & facilitate appropriate action
• Coordinate consumable sales order fulfillment

19 Apr, 2024