Customer Service Representative

Customer Service & Support

Nationwide

As a customer service representative, you are responsible for serving customers by helping them select products. You also drive sales through engagement of customers, suggestive selling, and sharing product knowledge.

• Minimum Qualification: Degree
• Experience Level: Entry level
• Experience Length: 2 years

• Receive all phone calls from customers
• Respond to direct messages from Instagram, Whatsapp and other platforms
• Follow communication procedures, guidelines and policies to close sales in line with targets
• Take the extra mile to engage customers, place outbound follow-up calls to sales leads, and persuade potential customers to make purchases.
• Inform customers of deals and promotion and increase sales by recommending complementary items to go with their requests to sell as many products as possible per customer 

• Minimum academic qualification of a degree in any discipline
• 2 years of working experience

16 Apr, 2024