Fulfilment Supervisor

Food Services & Catering

Lagos

As a Fulfilment Supervisor, you will oversee all order fulfilment associates’ activities, monitor inventory levels of non-consumables, ensure compliance with quality standards and plating timelines, while collaborating with the Gardener team on dispatch schedules and any packaging changes.

• Minimum Qualification: Diploma
• Experience Level: Entry level
• Experience Length: 1 year

• Supervise all the Order Fulfilment Associate activities at the Front of House (FoH), and will be responsible for maintaining Eden packaging & delivery standards
• Ensure all fulfilment prep is done, using data exports from Lighthouse. Using that data to determine the quantity of packaging needed
• Monitor inventory levels of non-consumables used for packaging, and flag where the purchase is needed
• Maintain plating, sealing, and packing speeds to match the set standard & time targets
• Enforce and maintain quality standards across plating, sealing, and packaging activities
• Populate data on daily timings for all FoH activities and orders dispatched, on the Supply Dashboard
• Create Shift schedules for the Order Fulfilment Associates
• Supervise & assign plating stations and other FoH responsibilities to OFAs
• Supervise activities across the FoH; from plating & sealing meals, to labelling meals, picking, and packing, to facilitate and ensure swift meal dispatch
• Collaborate with the Gardener team, communicating; Dispatch schedules, Actual Dispatch Times, Any changes to the Dispatch Schedule, Any packaging changes

• Have at least 1 year of supervisory experience in a similar role, preferably in the Food Industry
• Be familiar with numbers and the use of spreadsheets to determine packaging quantities
• Have experience managing inventory
• Excellent communication and team collaboration skills
• Strong leadership skills to manage shifts and assign responsibilities to team members
• Be flexible about working either day or night shifts (we run a 24hr operation)

04 Apr, 2024