Client Support Representative

Customer Service & Support

Lagos

We are looking for a high-performing customer support officer. The representative will be responsible for maintaining high customer satisfaction, handling client inquiries, resolving complaints, and providing product/service information to clients.

• Minimum Qualification:Degree
• Experience Level:Mid level
• Experience Length:3 years

• Respond to customer inquiries and complaints via all our customer service channels.
• Handle complaints, provide appropriate solutions within the time limits, and follow up to ensure resolution.
• Identify and access clients’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information to clients by using the right tools.
• Have regular phone/email contact with client users where necessary.
• Ensure that clients know that they can email or call the support channels for help and assistance on issues or knowledge gaps

• Forward and escalate issues to relevant departments and stakeholders.
• Understand key roles and reporting lines as well as client expectations.

06 Jun, 2023