Restaurant Manager

Management & Business Development

Nationwide

A Restaurant Manager makes sure the restaurant runs smoothly. Speaks with customers about any concerns or problems, while also creating work schedules. They make sure day-to-day operations run smoothly and efficiently. Their goal is to provide customers with a pleasant dining experience that lives up to brand standards while also protecting profitability.

• Minimum Qualification:Degree
• Experience Level:Mid level
• Experience Length:3 years

• Coordinate daily Front and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

• Academic qualification of BSc degree in Business Administration
• Hospitality management or culinary schooling is a plus
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall menu/dishes to inform customers and wait staff
• Familiarity with restaurant management software, like Open Table and Peach Works
• Strong leadership, motivational and people skills
• Acute financial management skills
• Person Must pass background check which includes providing 3Guarantors and 3Referees

17 May, 2023