Team Member Business Support and Recovery

Accounting, Auditing & Finance

Lagos

To ensure timely recovery of delinquent accounts and past due obligations at an optimal cost with aim of ensuring that the bank NPL ratio is within the industry average.

• Minimum Qualification:Degree
• Experience Level:Senior level
• Experience Length:5 years

• Analyzing/profiling delinquent accounts with aim of determining the minimum acceptable amount for negotiation with customers
• Liaise with the Business unit and develop a strategy for recovery such as restructuring, rescheduling/work out 
• Arranging meetings with debtors towards fashioning an acceptable repayment plan between debtor-customer and Bank.
• Based on customer request, prepare a proposal to management for interest waiver or concession in accordance with the board approval grid
• Communicate management decision to customer and follow up with telephone and personal visit to ensure the approved concessionary sum are paid within the time frame
• Periodical review of already approved settlements to ensure they perform according to approval
• Ensure residual balances are written off after the debtor-customer has paid the approved concessionary sum within the time frame, issue of non-indebtedness letter, and update the customer's status on the credit Bureau
• Assign accounts to external agents, monitor their performance and manage their relationship with our customers and pay their commission on recovery according to approved guidelines.;
• Compilation of information on delinquent accounts for discussion at credit review;
• Liaise with appropriate external bodies including law enforcement agencies and EFCC for effective and timely recovery of the debt;
• To recover non-performing loans and help maintain a comfortable NPL ratio for the Bank.
• Allocation/Assigning accounts to collection agents/auctioneers
• Processing Debtor's request for interest waiver, reinstatement of lapsed concession, and extension of the validity period of lapsed concession to the management.
• Convey management approval to branches for implementation and obtain from branches that decisions have been implemented.
• Confirmation on the Banks standard form for the release of title documents that payment has been made in accordance with management approval and then pass on to the RM & C Department.
• Compliment Relationship Managers’ efforts in the recovery of any delinquent account referred to us by the work-out unit of the Risk Management Department.
• Liaising with Credit Portfolio management for the write-off of residual balance in line with management approval.

• Minimum academic qualification of a First degree in any discipline from a reputable academic institution
• 5 years of work experience
• Credit appraisal 
• Interpersonal relationship
• Excel proficiency- intermediate
• Basic law guiding foreclosure/liquidation of securitized assets
• Awareness of Local and Global Business Trends
• Knowledge of Basic Credit Analysis procedures
• Knowledge of Prudential Guidelines and other related regulations
• Knowledge of Law Enforcement Procedures 
• Relating to bad credits
• Basic knowledge of contractual implications.
• Credit analytical skills
• Good listening/negotiating skills; Analysing customer accounts
• To determine steps towards the realization of pledged securities
• Understand customer's business and profer remedial solution
• Ability to negotiate and persuade
• Account analysis and computation
• Microsoft Word, Excel, and PowerPoint competencies.
• Good investigation and surveillance skills
• Contacts and knowledge of the property market
• Confidentiality and information management
• Excellent communication skills (oral and written)
• Excellent level of attention to details
• Ability to work effectively in team environment

01 Mar, 2023