Client Operations Manager, Data Innovation

Management & Business Development

Lagos

We are seeking a highly-analytical Client Operations Manager to lead a data annotation team for a Fortune 100 client. You will report to and serve as a key partner to the Head of Client Operations in helping our client achieve the best possible outcome. As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our customer's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market. The only commitment greater than the one we have to our customers is the one we have to our people. We are dedicated to carving out a place in the digital economy for young Africans, so we work tirelessly to equip them with the skills needed to build meaningful careers. As a culture, we’re Silicon Valley meets ECOWAS. We’re youthful, sharp, dynamic, and fresh. We’re Lagos and Dakar, in English et en français, and we’re on a mission to win for our communities and our clients.

• Minimum Qualification:Degree
• Experience Level:Mid level
• Experience Length:3 years

• Oversee the onboarding and offboarding of new team members to internal systems and client platforms
• Coordinate across stakeholders to ensure the right resourcing, execution, and communications are in place to deliver meaningful results.
• Identify opportunities to improve operational efficiencies and implement scalable solutions.
• Ensure attainment of monthly billable production targets across all data annotation projects.
• Work with the Data Team & HR to manage a smooth transition of inter-departmental movements across the organization.

• Identify issues and errors, and communicate appropriate course-correction plans to the Account Manager.
• Lead process improvement efforts and develop process documentation to ensure consistency of administrative quality processes.

01 Mar, 2023