Overall development of the life cycle of digital lending procedure and management of projects with significant bottom-line impact.
Work closely with engineers to develop the best technical design and approach for new product development.
Lead teams with the best capabilities on digital channels using modern engineering practices
Evolve the company's digital lending capabilities that will be customer-centric in approach while supporting all payments and transfer trails.
Instil best practices for software development, documentation, upgrade and assure designs meet requirements, and deliver high-quality work on tight schedules
Build a high-performing team for digital operations. Create an environment of individual accountability with high expectations.
Project management - prioritization, planning of projects and features, Stakeholder management, and tracking of external commitments.
Operational Excellence - monitoring & operation of production services
Establish collaborative and productive relationships with product management, governance, UX design, vendors, and other supporting teams.
Foster an environment of excellence and innovation.
To ensure achievement of profitability targets through revenue maximization and prudent cost management.
Implement a go-to-market strategy for new initiatives, working with all relevant departments/stakeholders to drive execution.
Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Digital Lending business.
Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for the Digital Lending business
Responsible for Portfolio health on relevant products - track portfolio performance (through lead indicators) and take necessary actions to ensure product integrity is maintained.
Accountable for all relevant segment/product metrics as applicable within the company’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)
Market Research & Support Function
Maintains a detailed and current understanding of the industry; (current market structures; regulatory requirements and issues; etc) to ensure opportunities are realized and risks mitigated.
Maintaining the quality of the Lending portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Ensure compliance with the company’s policies, procedures, and regulatory requirements.