Customer Service Representative

Customer Service & Support

Lagos

We are looking to hire a suitable candidate to fill this position.

• Minimum Qualification:OND
• Experience Level:Entry level
• Experience Length:1 year

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Open and maintain customer information by recording customer information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Collaborate with sales, marketing, and logistics teams to ensure that customers’ complaints are resolved.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Answer and respond to emails and social media DM’s, Inboxes, and comments as would be allocated to you from time to time.
• Maintain broad knowledge of all company products, services, and promotions.

• Minimum academic qualification of OND
• A certificate in a virtual assistant is an added advantage 
• Minimum of 1-year experience working in the same role

10 Jan, 2023