Control Room Operator

Enforcement & Security

Lagos

The candidate will be tasked with building and maintaining excellent relationships with Existing and New customers. Constant monitoring and processing of GSM, CCTV alarm systems for signals/panic alarms from clients locations.

• Minimum Qualification: OND
• Experience Level: Mid level
• Experience Length: 2 years

• Documenting and reporting client’s complaints and equipment status (fail to report) to the customer service team.
• Attending to distress calls and dispatching patrol teams to such locations.
• Monitoring of patrol activities through the use of radio communication (every 30 minutes) in all the zones
• Assisting staff in retrieving clients details from the computer.
• Confirming and documenting Zulu's attendance in all the zones.
• Enrolling of new subscribers and suspending default subscribers
• Monitoring of power source (PHCN/generator) change over.
• Writing daily reports to the operations department.
• Logging daily activities of the Control room.
• Acting as an intermediary between management and clients
• Sending clients complaints to Customer Service Team/management and following up to ensure they have been resolved
• Any other duties that may be assigned.

• Minimum of a Diploma(OND) in any field from a reputable Tertiary Institution
• Minimum of 2 years experience as a Control Room Operator or Call Center Agent with proof of employment
• Candidate should be able to read and write clear English Language
• Candidate must be Computer Literate
• Candidate must live within the Oworonshoki, Gbagada, Victoria Island, Ikoyi, Lekki, Ajah axis. 

21 Feb, 2022