Retail Relationship Manager

Banking, Finance & Insurance

Nationwide

Our client is recruitinfg a suitable candidate to enhance the bank’s overall profitability through acquiring and managing Retail businesses and emerging Personal Banking customers, creating and maintaining strong relationships that increase customer satisfaction and stickiness. Revenue generation through Risk Assets creation, deposit mobilization, Channels and Cards cross sell and overall PPC growth Own portfolio profitability through effective Relationship management and ensuring excellent customer experience at every touch point

• Minimum Qualification: Degree
• Experience Level: Entry level
• Experience Length: 1 year

• Responsible for the deposit growth on all retail liabilities (current, savings and domiciliary accounts)
• Responsible for Risk Assets generation  
• Ensure that customer acquisition targets are achieved  
• Balance sheet growth (assets and liability) 
• Customer acquisition and portfolio management 
• Evaluate customer needs and Cross-sell to increase PPC – Cards, Channels, investment and savings  solutions, insurance etc 
• Work with customer base to meet their financial needs and lifestyle goals by proactively matching needs  with available solutions 
• Drive customer campaigns and NBA's 
• Oversee activities of sales support staff attached to the branch to ensure branch productivity and sales  targets are met

• Grow retail liability volumes in line with targets  
• Grow new customer acquisitions in line with targets 
• Achieve revenue generation in line with targets 
• Grow PPC and improve customer stickiness 
• Achieve recommended revenue per customer 
• Achieve recommended percentage of paying customers 
• Reduce Dormancy Ratios in line with targets 
• Increase customer activity in line with targets  
• Ensure full KYC compliance on customers acquired and assigned 
• Achieve Mobile enrollments and Cards sales in line with the target 
• Ensure excellent customer experience across assigned portfolio

16 Feb, 2022