Key Account Officer (Projects)

Manufacturing & Warehousing

Lagos

We are a specialist engineering organisation located in the heart of Lagos. We are currently sourcing for a Key Account officer (Projects) to join our team and support the day-to-day activities of our Operations Department. The responsibilities of this role include handling the most important client accounts in our organization, leading point of contact for all key client matters, anticipating clients’ needs, and working to ensure deadlines for clients are met and successfully closed. To be successful in this role, you should have solid project management, electrical and mechanical skills and be familiar with the production and manufacturing industry, specifically food and beverage. Ultimately, you will deliver our value proposition to our clients, build, and maintain a strong relationship with new and existing clients and gain new business from these clients.

• Minimum Qualification: Degree
• Experience Level: Mid level
• Experience Length: 3 years

• Customer relationship management and engagement. 
• Follow through on customers’ RFQs and ensure deals are successfully closed to  generate revenue 
• Develop a relationship with customers’ CAPEX/MRO and procurement team
• Developing a solid and trusting relationship between major key clients and companies
• Resolving key client issues and complaints 
• Developing a complete understanding of key account needs 
• Anticipating key account changes and improvements 
• Managing communications between key clients and internal teams
• Managing account team assigned to each client 
• Strategic planning to improve client results 
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client 
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs are met
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or  company training 
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships with new sales, clients, and territories 
• Work closely with our internal Technical Sales Engineers to leverage the Commercial unit clientele. 
• Work closely with the Project Engineers on all tenders and visits to potential clients.
• Develop marketing plans for both existing and potential customers.
• Continuously analyze potential and existing markets in order to identify business opportunities 
• Prepare presentations, proposals, and various marketing tools on effective development of business opportunities for the company 
• Regularly provide updates on the market competition analysis and share reports with the sales and service department 

• A graduate degree in engineering, management, business administration, or social  sciences related courses 
• At least 3 - 5 years of proven work experience, preferably in sales, key account  management, B2B marketing, industrial technology, supply chain management, and  logistics 
• Familiarity with BRM and CRM practices  
• Certification in sales, marketing, or related field is an added advantage 

16 Feb, 2022