Job Title: Vigilance Strategy & Monitoring Officer

Location: Lagos
Reporting To: Vigilance Strategy & Monitoring Specialist
Type: Full time

Role Purpose

• This role will be responsible for carrying out the unit strategic vigilance activities.

Responsibilities

• Prepare Weekly visitation plans based on escalations and customer complaints
• Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required
• Enforce actions on consumers resorting to theft or illegal use of electricity
• Investigation of complaints assigned and providing technical comments on various investigations.
• Ratifications of penalized customer
• Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
• Periodic Energy and commercial loss audit
• Weekly Performance reporting
• Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues / complaints.
• Carry out any other duties as requested by the team lead and/or Head (Vigilance strategy & Monitoring).

Interested and qualified candidates should:
Click here to apply online