Perform a comprehensive PS VAS fault/failure/alarm analysis for
identifying / determining the root cause of each fault that could
potentially escalate to a higher level of alarm.
Perform O and M related tasks on VAS equipment's and proactive
measures to identify both obvious and non-obvious problems that may
potentially be raised to certain severs.
Ensure proper maintenance of all PS VAS nodes, effect on all
necessary hardware and software changes to ensure quality output of the
systems
Analyse the daily generated alarms and error logs, report, symptoms
and proactively resolve it to prevent it from becoming a potential
problem
Analyze repeated problems, trends and service degradation, and
ensure that the root cause of the problem is identified and solved
permanently
Analyze fault from any available output such as NMS , reported customer complaints etc.
Produce trouble ticket for relevant party (e.g. vendor) with detailed description on any identified problems
Ensure all PS VAS equipment and services are well maintained and properly operated.
Troubleshoot any reported problem or received escalation from PS VAS Engineer and perform necessary action to resolve it
Perform any other duty as assigned by the Line Manager, PS VAS Operations.