Put in place concrete measures to ensure 99.99% network availability of CS VAS nodes
Work closely with vendors in the testing, implementation, and
maintenance of services as required by the business (Commercial and
Marketing requirements)
Perform comprehensive analysis of faults/failures on CS VAS nodes
to determine the root cause and conduct corrective action for permanent
resolution in a timely manner
Ensure all CS VAS equipment and services are properly operated and well maintained
Collaborate in configuration management to ensure proper implementation
Analyze daily generated alarms and error logs, report, symptoms and implement proactive measure
Serve as interface between service vendors and Etisalat (EMTS) Nigeria on CS VAS related activities
Work closely with other stake holders(products & services,
customer care and Network Planning) to deliver quality value added
services.
Develop and apply a high level of skills, knowledge and standards and stay current with business and industry trends.
Analyze repeated problems, trends and service degradation, and
ensure that the root cause of the problem is identified and solved
permanently
Apply a proactive approach towards performance management, and suggest corrective measures to arrest any shortfalls
Perform other duties as assigned by the Manager, CS VAS