Customer Service Representative at an Insurance Company

Customer Service

Lagos

• Customer Engagement
• Sending out daily news briefs
• Checking and follow up with client’s without appropriate KYC
• Follow-up on underwriting files with NFIU Sanction
• Validation of client data to ensure accuracy
• Monitoring of Social Media and attending to client’s request and complains posted on our handles.
• Ensure that customers make buying decisions armed with the right amount of information.
• Analyze customer’s complaints and recommend solutions.
• Discuss with customers on telephone and provide information on the company’s products and services.
• Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
• Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
• Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
• Take S.O.S calls from clients that have been involved in an accident.
• Communicate changes or adjustment in policies to clients.
• Send newsletters, mails, and other forms of correspondences to customers.
• Receive reports of claims and communicate reports of investigation to the clients.
• Forward all filed claims to the appropriate department for handling and investigation.
• Assist in soliciting sales of new products and policies.
• Liaise with other departments and provide support to them.
• Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
• Offer information about price quotes to prospective customers.
• Liaise with the Technical Team to process all orders made via telephone.
• Receive visiting customers and provide them with necessary assistance.
• Manage and protect the reputation of the company.
• Maintain strong clientele relationship with customers.

• Ability to multi-task.
• Ability to handle and pacify difficult customers.
• Excellent communication skills – both verbal and non-verbal.
• Must always be friendly and willing to provide assistance to others.
• A good memory for remembering data and details.
• Basic computer and typing skills.
• Must always be punctual and able to put in flexible working hours.
• A good listener with sound judgment.
• Ability to cope in a fast-paced job environment.
• He/she must be able to critically analyze all situations and solve problems efficiently.

21 Jan, 2021

16 Jan, 2021