Management of hospitality services of the Company's hotel and apartments, providing premium service to guests.
Managing the Company's hospitality team to deliver an overall excellent guest experience.
Act as an ambassador for the Company's hospitality brand.
Provide leadership and strategic planning to all departments
promoting a culture of premium service while optimizing operations and
resolving guests/residents issues.
Maintain good relations with the apartment owners, residents, facility managers and all stake holders.
Responsible for the preparation, monitoring and achievement of the
annual Operating Budget, Marketing & Sales Plan for hospitality and
short let services and set other short and long term strategic goals for
the business.
Manage on-going profitability and carry out cost savings
initiatives for the hotel and short let services, ensuring revenue and
guest satisfaction targets are met and exceeded.
Strong understanding of hotel and short–let apartments P&L statements and the ability to react with impactful strategies.
Coordination with other internal functions: Construction/Finance
and Administration/Corporate Services to achieve corporate hospitality
goals.
Ensure adherence to the company's corporate culture and policies.
Ensure strict utilization of existing ERP and corporate systems and procedures.