Job - Hospitality Officer

Hospitality Officer

Location

Lagos

Description

Ensure that attendants at the staff houses are always correctly and smartly dressed, that they offer professional and courteous service to their customers
To attend staff house and customer complaints in a timely manner
Fully aware of catering operation and make suggestions for improvement
Ensure that Kitchens and Lounges are clean and stocked with the stipulated requirements
Ensure that room service orders are executed promptly and that they comply with the procedure
Supervision of attendants and stewards in the staff houses
Ensure the prompt and efficient service of all meals, snacks, functions and beverages as per procedure
To plan and cost menus, making sure that budgetary limits and prescribed menus are adhered to
Ensure consistency in the production of food, whether this is served in the restaurants, lounge or staff house dining room
Ensure that rooms have been serviced and maintained as per standards and Company procedure
Ensure that once a booking is confirmed, all details and requirements are noted, using a checklist to maintain the room
Ensure that staff house and company approved hotel guests are checked in and allocated rooms promptly and courteously. Also greets guest after they are checked in to ensure their comfort
Ensure that faults and defects are reported to Facility Maintenance Department and actioned without delay.
Ensure that all stocks and supplies are timely requested, correct stock levels maintained and stored under optimum conditions.
Ensure maximum security in all areas under control and that staff are fully aware of the importance of key security
To be aware of all statutory regulations affecting safety and ensure that any safety hazard is reported
Coordinate departmental meeting and report departmental performance
Accept all the internal customer service request assigned to the department related to services, reassign and follow up with responsible units for closeout Responds to internal customer inquiries and concerns. Ensures timely and quality service delivery to customer
Follows up with internal customer to ensure customer satisfaction
Reports- Generate the required daily, weekly, monthly, quarterly, bi-annually and Annually reports and presentations
Document Control - Reviewing and keeping records of transaction of sale and purchase goods and services
Performs other duties or projects as required or as assigned.
To ensure effective inventory Management.