Customer Service Representative
Category

Customer Service & Support

Location

Lagos

Summary

Our client, a bakery and gelateria established in 2010, is looking to hire a suitable candidate to fill this position. The Customer Service Representative is responsible for all interactions with consumers regarding bakery orders.

  • Minimum Qualification:OND
  • Experience Level:Mid level
  • Experience Length:2 years

Description

  • Interacting with customers to understand their needs
  • Selection of orders
  • Order suggestions and recommendations 
  • Providing status of orders.
  • Confirmation of customer payments
  • Sending invoices for customer orders
  • Ensuring orders are made to customer’s requirements
  • Communicating orders to bakers and decorators
  • Checking up on orders
  • Consolidation of daily orders
  • Liaising with a graphic designer to design images in line with customer requests
  • Engaging decorators to design/confirm fondant orders 
  • Follow Up
  • Analyzing consumer satisfaction
  • Inventory of presentation supply.

Qualification

  • Minimum academic qualification of OND/HND Degree
  • Bachelor's degree is a plus
  • Customer service experience
  • 2 years of experience within the food and beverage or events industry
  • Creativity
  • Interpersonal skills
  • Ability to influence
  • Organisational skills
  • Consumer interaction
  • Verbal and written communication skills.

Method of Application
Follow the link to apply click here to apply
Date Posted

30 Mar, 2023

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