Front Office Manager

Customer Service & Support

Enugu

We are looking to hire a front office manager to manage our reception area. The ideal candidate will ensure visitors receive a heartwarming welcome and coordinate all front desk activities, including calls, reservations, and guest services.

• Minimum Qualification:HND
• Experience Level:Mid level
• Experience Length:5 years

• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Assist in the development and monitoring of the budget to provide top-quality customer service
• Act as liaison between General Manager and staff
• Schedule the front office staff and supervise workload during shifts
• Answer phone inquiries, and direct calls, and provide basic information

• Minimum of High School Diploma, an advanced degree in a hospitality-related field preferred
• Minimum of 5years of working experience is preferred
• Excellent leadership, management, and team-building skills
• Good organizational and multitasking abilities
• Solid knowledge of MS Office, particularly Excel, and Word
• Hands-on experience with office machines (e.g. fax machines and printers)
• Must have strong verbal and written communication skills
• Ability to multitask, prioritize, and manage time
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

06 Feb, 2023