Customer Care Representative

Banking, Finance & Insurance

Lagos

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.

• Minimum Qualification: HND
• Experience Level: Mid level
• Experience Length: 2 years

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Must be a first-degree holder, either an HND or BSc.
• Ability to stay calm when customers are stressed or upset.
• Should be comfortable using computers.
• Experience working with customer support.

26 Apr, 2022