Program Support Specialist (Virtual)

Enforcement & Security

Lagos

The job holder provides technical support to resolve user’s computer hardware and software problems to include password reset, VPN connections, provide admin permissions and installation of software and update

• Minimum Qualification: Degree
• Experience Level: Mid level
• Experience Length: 5 years

• Communicates with users via landline, mobile phone, Microsoft Teams, email, and all other available communication platforms to resolve all users’ technical issues.
• Responsible for setting up new workstations and installation and set-up of new hardware, software, and all related software for all employees including, but not limited to Parallels, Printers, VPN, Microsoft Office, Adobe creativity cloud download, TeamViewer, Chrome remote
• Maintains trouble ticket log to provide an accurate record of support services provided to end users
• Required to provide remote user training on basic IT functionality
• Responsible for maintaining the company share folder and updating it on a regular basis.
• Tracking and maintenance of updated information related to companywide inventory.
• Tracking and notifications to the leadership of vehicle service requirements as prompted by LinxUp
• Maintains key role in conversion from paper to digital office platform
• Responsible for recommendations for repairs and/or replacements of malfunctioning or defective company-issued IT Equipment
• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
• Performs other necessary duties as assigned.

• Verizon: Oversee the account user, update the username and verify active and inactive lines
• Linx Up: Assigned Users, generate reports on vehicles, maintain vehicle maintenance Log
• Lighthouse: Resetting passwords for users, generating reports, and deleting inactive or terminated employees
•  Microsoft 365  Provide admin support for MS office including Teams, Share Point & one drive, Adobe

04 Apr, 2022