Customer Service Officer

Education

Lagos

We are hiring a customer service officer with excellent communication skills and great work ethics to manage customer queries and complaints ensuring they receive outstanding support and all their needs are met timely. To be successful in this role, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. The ideal candidate must be experienced personnel with a background in relationships with corporate clients and organizations.

• Minimum Qualification: Degree
• Experience Level: Mid level
• Experience Length: 2 years

• Identify and assess customers’ needs to achieve satisfaction
• Provide outstanding service to customers by answering questions/inquiries via phone, email, and in-person
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Bring up suggestions on how to improve the service or what will make your work better.

• Degree in arts, social sciences, or other related fields
• 2 - 3 years experience interfacing with corporate clients and organizations
• Advanced computer literacy especially with the use of MS Excel, PowerPoint, social media, Email marketing tools, and Databases.
• Excellent interpersonal, communication (written and verbal), and presentation skills.
• Experience in mediation and conflict resolution techniques
• Ability to pay attention to details
• Excellent telephone etiquette

11 Mar, 2022