Digital Transformation Associate

Banking, Finance & Insurance

Lagos

Our client is recruiting to fill this position. The ideal candidate will Support the Digital Transformation Lead in implementing the digital transformation roadmap of the Bank with focus on sales and service productivity and operational efficiency, working across functions to reduce the cost to serve and improve commercial and sales excellence.

• Minimum Qualification: Degree
• Experience Level: Mid level
• Experience Length: 4 years

• Supports to oversee the development and implementation of an overarching digital strategy and roadmap in line with internal goals of the Bank and industry standards. 
• Assists in achieving the successful delivery of the Banks key digital transformation objectives. 
• Supports to Project manage complex Bank-wide digital projects. 
• Draws upon organizational resources, industry research, and other industry-leading standards, including data governance standards, and customer trends to prioritize improvements in the Banks digital objectives. 
• Supports organization-wide change from the ground up, with respect to digital standards and data governance.
• Supports key digital transformation projects and priorities and tracking investments and impact. 
• Work collaboratively with others to implement and accept change in work systems or processes, and to better understand opportunities for digital application and embrace these opportunities. 
• Identify opportunities and initiate action to improve systems and processes to achieve digital best practice standards, and to actively transition such services to digital-first solutions. 
• Assists in answering key questions through digital interactions, and how digital interactions fit into broader customer experiences.
• Coordinate and supervise detailed competitive, market, trend, economic and financial analysis to inform strategic decisions. 
• Plays a critical role in Digital enhancements for internal processes and operations by ensuring that all digital channels are fully compliant with the rules and operating procedures of the bank. 
• Constantly review and identify gaps in digital channels which could lead to poor customer services, service downtime,  fraud, financial loss and reputational damage to the bank. 
• Conduct quarterly/annual business review sessions. 
• Run top digital priority projects to improve the effectiveness and performance of the bank 

• Execution of specific projects as assigned and achievement of key metrics set. 
• Execution of projects within agreed timelines, budget and desired outcomes. 
• Timely submission of high-quality reports to relevant committees/CEO/Board. 
• Successful implementation of the digital framework across the bank in line with agreed timelines and budget. 
• Collaboration with internal and external stakeholders for the successful execution of key strategic initiatives (Bank-wide digital projects).

16 Feb, 2022