Customs Care Officer at Dowins Globalink Limited

Customer Service


FCT Abuja


Dowins is an undemand design, printing and packaging company which has been under continual research and development in branding and packaging, graphic design and quality print. Our mission is to provide clients with high quality prints, exceptional services and solutions that will not only meet but exceed clients’ requirements.

We are recruiting to fill the position below:

Job Title: Customs Care Officer

Location: Garki 2, Abuja (FCT)
Employment Type: Full-time


  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Maintain customer database


  • Bachelor's Degree in Administration, or related field preferred
  • At least 2 years work experience.
  • High level of professionalism (you are one of the faces of the company!)
  • Positive attitude (can be tough to maintain for some people in the face of an irate customer )
  • Calm under pressure
  • Ability to handle stress
  • Friendliness
  • Excellent verbal and communication skills
  • Organized
  • Efficient
  • Good problem solving skills
  • Good computer skills eg Microsoft Suites
  • Multi tasking
  • Ability to learn other software systems relatively easily
  • Analytical skills
  • Good writing skills (email etiquette)

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: dowinsdotng@gmaildotcom using the Job Title as the subject of the email.


04 Sep, 2021

Date Posted

27 Aug, 2021

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