Location: Lagos, Nigeria

Description

• We are currently recruiting for an Associate Director, Network Operations (Fibre & Rural Telephony) who will Lead the network operations team to guarantee 24/7 network service and performance monitoring and set operational priorities/ key performance indicators (KPIs) for network operations across fibre and rural telephony.

Key Roles & Responsibilities

• Ensure the network achieves minimum service availability of 99.995% or better.
• Ensure the network delivers on Mean Time to Repair (MTTR) parameters for on-net components as agreed with customers.
• Oversee design and implementation of network performance management systems and processes for effective delivery of required network service levels.
• Define and drive implementation of processes for escalating and resolving system/ component/ service outages within defined timelines. Work with engineering teams to formulate, test and implement restoration plans for use in the event of network outages.
• Own the disaster recovery and business continuity plan for fibre and rural telephony, including supporting business processes and ongoing review.
• Lead the network operations team in formulating routine preventive maintenance plans for different elements/ components which make up the network.
• Ensure all network, customer and process documents are maintained, including design, as-built, capacity utilization, network availability, and spares holding (location and availability) documents.
• Support the network planning and implementation team in provisioning (network, customer or other) within agreed/ committed timelines.
• Evaluate and drive improvements to the current network operations framework, processes and procedures to meet evolving technology trends and prepare the business for future network systems and technology requirements.
• Coordinate service acceptance processes, ensuring testing and acceptance parameters are achieved and services effectively handed over to customers to enable revenue generation and assurance over the service contract lifetime.
• Lead all vendor-facing interactions, ensuring that vendors’ equipment and services meet technical specifications set by the business. Also hold vendors accountable for achieving set KPIs and maintaining adequate spares/ support as per contract.
• Collaborate with the Network Operations Centre (NOC) management on sharing of NOC resources/ facilities.
• Deliver regular network performance reports and insights to management in order to facilitate strategy and planning to improve service delivery and revenue assurance.
• Perform other tasks and duties as assigned by the Line Manager.