Responsible for institutionalization of the Royal Residence brand
as the top of mind brand catering for top executive and HNI's in the
hospitality industry in Nigeria and generate demand for all hospitality
services products
Ensure that patronage of Royal Residences is constant from
Corporate Clients and HNI's, local and foreign. Duties include the
following:
Negotiate, organise and close all sales of Hotel Rooms, Food and
Beverages Sales. Group requests and quotations to be countersigned by
the General Manager.
Manage Banqueting and Events, Rental of Apartments and Penthouses for Long / Short term Stay and Sales.
Identify potential leads and follow up to ensure a sale is made.
Enhance relationship management for Corporate, Banqueting Clients
and Tour Operators and follow up to ensure that bookings made are
documented according to policies and procedures.
Prepare and update regularly, schedules of all incoming groups and follow-up on deposits.
Submit monthly report on room nights, denials and turn-away generated by Corporate, Banqueting Clients and Tour Operators.
Organise guided tour of facilities as and when required for potential clients.
Undertake telesales, e-mail marketing, direct mail and social media
marketing to increase clientele base and report on outcomes to General
Manager.
Develop and Implement a marketing plan based on Identified
marketing opportunities, Collaborate with managers in preparing budgets
and monitoring expenses and organize all events stated therein.
Coordination of Banqueting and Events, Conferences and meetings and
communication with clients, prior to events, and liaison with Front
Office, in ensuring that events and conferences run smoothly.
Conduct market research, surveys and competition analysis and
pricing to identify customer requirements, evaluate trends, brand
awareness and competition ventures.
Updating guests’ database regularly, undertake after-sales calls
and document sales development for institutional memory and follow up.